FAQ

General Information

+ WHAT ARE THE HOURS OF OPERATION?

All Twisted Roots open at 11am and stay open at least until 9pm, but some stay open until 10pm or 11pm on the weekends (especially if anyone is performing “Tequlia!” on the bartop). Call your location the voicemail will tell you the exact closing time.

+ WHAT ARE THE HOLIDAY HOURS?

Twisted Root is open until 3pm on Christmas Eve and is closed on Christmas Day and Thanksgiving. We are happy to feed ya every other day of the year.

+ CAN I MAKE A RESERVATION?

We don't do reservations since we are an "order at the counter" kind of place, but we can certainly get large groups through our line quickly. You'll just need to be prepared for everyone to put in their orders individually and food will come out as it's ready versus all at once like it might be at a restaurant with a waiter. Your group would then find seats at the tables as they are available. We do that so that our regular customers always know they can come in and find a seat and never have to worry if a private party is holding seats. Feel free to contact your location to let them know you’re coming so they can be ready for you.

+ HOW CAN I PLACE A TO-GO ORDER?

We offer limited to-go. During our busiest times (11-2 and 5-7), to-go orders are taken at the bar or main cash register. All other times you can contact your location via phone to make a to-go request. We do not take to-go requests via email.

+ CAN I GET TWISTED ROOT CATERED?

We don’t cater, because we just haven’t found a way to cook our half-pound burgers on a temporary grill to our level of quality satisfaction (we have proprietary grills in the restaurants). Likewise, half-pound juicy burgers just don’t travel well – and we don’t want you to get anything less that the best Twisted Root burger possible. We are greatly flattered that you thought of us!

+ HOW DO I MAKE A REQUEST FOR A DONATION?

Our preferred way of giving back to the community is through our Give Back nights, where 10% of sales from your participants go back to your organization. You can fill out a request for a Give Back night on our Fundraise With Us page. We are unable to accommodate food donation requests. All other donation requests can be made on the Fundraise page, but please know we are unfortunately unable to accommodate all of the requests that come through. We apologize in advance if your request is not fulfilled.

+ I LEFT SOMETHING AT THE RESTAURANT; DO YOU HAVE A LOST AND FOUND?

For all locations except the airport, please contact your location and text or leave a voicemail and the team will get back to you within 24 hours.

For airport customers, please email info@twistedrootburgerco.com and we’ll get you in touch with the airport managers.

+ HOW DO I GET A GIFTCARD?

You can buy one at any Twisted Root (except DFW airport) or online here. Gift cards work at all Twisted Root locations except DFW airport.

Menu Questions

+ WHAT GAME MEAT IS CURRENTLY BEING FEATURED?

Each location creates their own game meat schedule to ensure the freshest inventory. Contact your location to reach the store manager for the latest info.

+ WHERE CAN I FIND NUTRITIONAL & ALLERGEN INFORMATION?

If you have questions about a specific food allergy, please let a team member know so that we can direct you to menu items that meet your dietary needs. Please click here for an overview of commonly requested allergen information.

+ DOES THE MENU OFFER GLUTEN SENSITIVE OR VEGAN OPTIONS?

We sure do. We even use a separate fryer for our gluten sensitive fried items, however we don’t consider ourselves a “gluten-free” kitchen because we can’t eliminate cross-contamination with gluten in our kitchen. And we offer a house-made vegan burger on a vegan bun with lots of vegan toppings. For more info, see our allergen information.

+ HOW DO I FIND OUT WHAT THE BURGER & SHAKE OF THE MONTH IS?

Visit our Facebook page – we post both at the beginning of each month.